Support Engineer

  • Solutions
  • Antwerp, Belgium

Support Engineer

Job description

We are looking for the most ambitious and curious people to help drive our product forward and deliver it successfully to our clients. If you have at least 2 years of experience working with enterprise customers as a support or integration engineer and you are convinced that a fast-paced, high growth working environment would match your skills, this position may be a good fit for you. You will work within the delivery function to support clients in using the Sentiance solutions.

Responsibilities

  • ┬áManage and monitor support requests from clients and internal stakeholders
  • Push support tickets to resolution by engaging colleagues and communicating with external stakeholders
  • Build a deep understanding of incoming and outgoing data streams
  • Answer both functional and technical questions around the Sentiance platform & SDK
  • Build monitoring dashboards for client and platform data
  • Propose and implement support process improvements
  • Support internal engineering client project teams

Requirements

Education and experience

  • Degree in computer science or related field, or equivalent experience
  • Proven experience working directly with customers in a support team or as an integration engineer (minimum of 2 years)

Technical skills

  • Able to solve and investigate complex integration problems
  • Basic understanding of web technologies, back-end architectures, and cloud infrastructure
  • Knowledge of Javascript, SQL, and AWS
  • Able to explain complex technical topics in an easy to understand manner
    • Update client-facing developer documentation
    • Create diagrams of technical concepts
  • Experience with administering and prioritizing support tickets in issue tracking software
  • Experience with dashboarding tools like Kibana, Metabase, or similar is a plus

Personal skills

  • Customer focused
  • Fluent in English
  • Good verbal and written communication skills
  • Helpful and patient in working with non-technical users
  • Excellent time management skills
  • Detail-oriented